Resolved -
This incident has been resolved.
Feb 10, 17:38 UTC
Monitoring -
The host xmlrpc.cln.cloudlinux.com has been migrated to a new server (previously 107.155.119.76). This migration shouldn't cause any service disruption.
However, systems with custom entries in the /etc/hosts file may need a brief review to ensure smooth license validation and repository access. i.e.:
107.155.119.76 xmlrpc.cln.cloudlinux.com
If a custom entry like the one above exists, removing it will allow the system to automatically use the updated configuration.
Resolved -
This incident has been resolved.
Feb 6, 08:29 UTC
Investigating -
Currently you may see issues with: -files.imunify360.com availability; -installation and license activation; -Imunify360/AV UI stats loading.
In error log following records can be found: WARNING [2026-02-05 10:37:49,195] defence360agent.files: Files update failed with error: urllib/http error while updating files, url: https://files.imunify360.com/static/php-immunity/v1/description.json, err: HTTP Error 504: Gateway Time-out, try: 8 WARNING [2026-02-05 10:38:25,574] defence360agent.files: Files update failed with error: urllib/http error while updating files, url: https://files.imunify360.com/static/php-immunity/v1/description.json, err: HTTP Error 504: Gateway Time-out, try: 9 ERROR [2026-02-05 10:39:06,441] defence360agent.files: Failed to update files [None] with error: urllib/http
Feb 5, 13:07 UTC