CloudLinux Status

All Systems Operational

About This Site

Welcome to CloudLinux status page. Here you can see if there are any ongoing issues with the CloudLinux network or other services.

CloudLinux OS Components Operational

Alt-PHP Operational

CageFS Operational

MySQL Governor Operational

EasyApache4 PHP packages Operational

CloudLinux Kernel Operational

Mod_lsapi Operational

PHP Selector Operational

Python Selector Operational

Ruby Selector Operational

Node.js Selector Operational

CloudLinux Network Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 31, 2023

No incidents reported today.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

ALT-PHP 8.2 without mysqli support

Resolved - The fix was provided in the latest alt-php82-8.2.1-1
No more issues registered.
This incident has been resolved.
Jan 24, 18:52 UTC

Identified - Since official support for the mysqli extension has been discontinued by PHP:
https://php.watch/versions/8.2/mysqli-libmysql-no-longer-supported

We recommend that you do not use ALT-PHP8.2 while our developers are working on fixing the lack of support for the mysqli extension. If you encounter a similar problem and cannot give up using the alt-php82 version, then you can use the mysqlnd, nd_mysql, nd_mysqli, nd_pdo_mysql extension set.
Jan 17, 16:20 UTC

Investigating - Since PHP 8.2 MySQLi can no longer be compiled with libmysqli so ALT-PHP 8.2 does not have a corresponding extension too. But in PHP Selector it is still possible to select mysqli extension, this leads to errors due to missing extension file:

PHP Warning: PHP Startup: Unable to load dynamic library 'pdo_mysql.so' (tried: /opt/alt/php82/usr/lib64/php/modules/pdo_mysql.so (/opt/alt/php82/usr/lib64/php/modules/pdo_mysql.so: cannot open shared object file: No such file or directory), /opt/alt/php82/usr/lib64/php/modules/pdo_mysql.so.so (/opt/alt/php82/usr/lib64/php/modules/pdo_mysql.so.so: cannot open shared object file: No such file or directory)) in Unknown on line 0

Also, due to the same reason, you may see such errors during the installation of alt-php82 packages:

ERROR : mysqli.so is not found. Please install alt-php82-mysql5.7 package
ERROR : mysqli.so is not found. Please install alt-php82-mysql5.7 package
ERROR : mysqli.so is not found. Please install alt-php82-mysql5.5 package
ERROR : mysqli.so is not found. Please install alt-php82-mysql5.1 package
ERROR : mysqli.so is not found. Please install alt-php82-mysql5.0 package
ERROR : alt-php82 reconfiguration is failed
Jan 12, 19:53 UTC

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

Cloudlinux 8 kernel update error: current running kernel is NOT supported

Resolved - The fix was provided in the latest kernel-4.18.0-425.3.1.lve.3.el8
No more issues registered.
This incident has been resolved.
Jan 18, 19:12 UTC

Update - The problem was localized, and the situation stabilized.
We continue to monitor the progress of the rollout and wait for the closure of all tasks related.
Jan 10, 19:57 UTC

Update - The fix is now available in our rollout repo, to install it immediately please feel free to run:
yum update kernel kmod-lve --enablerepo=cloudlinux-rollout-10-bypass
Jan 5, 18:23 UTC

Update - CL Developers released a fix to the beta repository, to install it please run the following command:
# yum update kernel kmod --enablerepo=cloudlinux-updates-testing
Jan 4, 12:15 UTC

Update - We are continuing to monitor for any further issues.
Jan 4, 12:13 UTC

Monitoring - The issue appeared after the latest CL8 kernel update.
The kernels are: 4.18.0-425.3.1.lve.1.el8.x86_64 or 4.18.0-425.3.1.lve.2.el8.x86_64
The kmod-lve package is kmod-lve-2.0-48.el8.x86_64

The kernel can't be loaded manually - modprobe kmodlve errors out:
modprobe: FATAL: Module kmodlve not found in directory /lib/modules/4.18.0-425.3.1.lve.1.el8.x86_64
modprobe: ERROR: could not insert 'kmodlve': Invalid argument

If the above match, the following commands should help:
# yum reinstall kmod-lve-2.0-48.el8.x86_64
# modprobe kmodlve

Also, the following services may need to be restarted:
# systemctl restart cagefs
# systemctl restart lve*
Dec 30, 15:57 UTC

Mod_lsapi update causing 503 errors.

Resolved - No new reports up to this moment, we consider the case closed.
Jan 18, 14:03 UTC

Monitoring - The fix has been released to repositories, we are monitoring the situation.
Jan 17, 16:49 UTC

Identified - Currently, it possible to update packages:
liblsapi
liblsapi-devel
to version 1.1-63 without updating it's dependency ea-apache24-mod_lsapi to the same version. This can happen, if you have yum-protectbase plugin enabled. This causes all websites using this handler to return 503 error.

This happenned due to a release error on the CloudLinux side.

The root cause is identified and fix is being applied, to work-around the issue, you can run:
yum update ea-apache24-mod_lsapi --disableplugin=protectbase

This will update all packages to the same version and resolve the problem.
Jan 17, 15:33 UTC

Jan 17, 2023