CloudLinux Status

All Systems Operational

About This Site

Welcome to CloudLinux status page. Here you can see if there are any ongoing issues with the CloudLinux network or other services.

CloudLinux OS Components Operational

Alt-PHP Operational

CageFS Operational

MySQL Governor Operational

EasyApache4 PHP packages Operational

CloudLinux Kernel Operational

Mod_lsapi Operational

PHP Selector Operational

Python Selector Operational

Ruby Selector Operational

Node.js Selector Operational

CloudLinux Network Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 11, 2025

No incidents reported today.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

PHP extension mysqli causes 503 and “SQLSTATE[HY000] [2019] Can't initialize character set UTF8” errors

Resolved - The fix has been released in beta and roll out as well.
Please update alt-php-config to version 1-61 or higher.

Please run:
yum update alt-php-config --enablerepo=cloudlinux-updates-testing
alt-php-mysql-reconfigure --verbose

or
yum update alt-php-config --enablerepo=cloudlinux-rollout-15-bypass
alt-php-mysql-reconfigure --verbose
Jul 1, 22:03 UTC

Monitoring - The fix has been released in beta and will be in rollout too.

Please run:
yum update alt-php-config --enablerepo=cloudlinux-updates-testing
alt-php-mysql-reconfigure --verbose

or (a little bit later)
yum update alt-php-config --enablerepo=cloudlinux-rollout-15-bypass
alt-php-mysql-reconfigure --verbose
Jun 26, 18:49 UTC

Investigating - After updating packages, sites using mysqli PHP extension get 503 errors or encoding errors like:
SQLSTATE[HY000] [2019] Can't initialize character set UTF8

A possible known workaround is to switch affected sites to use nd_* extensions:
mysql to nd_mysql
mysqli to nd_mysqli
pdo_mysql to nd_pdo_mysql

Currently, we are actively investigating this issue
Jun 26, 11:04 UTC

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.