Rollout Slot 17 Pause Announcement

Incident Report for CloudLinux

Resolved

The ea‑apache24‑mod_hostinglimits-1.0‑47 package has been released to Stable.
Posted Aug 19, 2026 - 00:04 UTC

Update

We're resuming the rollout now that the reported compatibility issues have been fixed in ea‑apache24‑mod_hostinglimits-1.0‑47.
Posted Aug 04, 2026 - 22:56 UTC

Identified

Summary


CloudLinux has paused the gradual rollout slot 17 for the package ea-apache24-mod_hostinglimits-1.0-46 due to a compatibility issue affecting cPanel domains that have CloudLinux Site Isolation ("Isolates") enabled. On affected servers, PHP requests to a site-isolated domain fail with HTTP 500 ("CageFS jail error"); domains without Site Isolation are unaffected.

What Happened


We identified a compatibility issue affecting CloudLinux Site Isolation: on affected servers, PHP requests to a site-isolated domain return HTTP 500 ("CageFS jail error"), while non-isolated domains on the same account continue to work normally. As a precautionary measure, we suspended the rollout while a corrected release is being prepared and validated. Servers without any site-isolated domains are not impacted.

Workaround


Affected users can apply the following temporary solutions until the fix is released:
- Revert the module: Downgrade to the previous version until resolution:
yum downgrade ea-apache24-mod_hostinglimits-1.0-40
- Then restart Apache:
systemctl restart httpd
- Clear repository cache: Run yum clean all to resolve issues with the unavailable rollout-slot package repository.
Posted Jul 24, 2026 - 16:14 UTC